Privacy Policy

Last updated: June 10, 2026

This is a starter privacy policy. Have your attorney review and customize it for your specific business before relying on it as a binding legal document.

Contents 1. Who we are 2. Information we collect 3. How we use information 4. SMS, calls, and missed-call text-back 5. How we share information 6. Cookies and analytics 7. Data retention 8. Security 9. Your rights (CCPA, GDPR, Florida) 10. Children's privacy 11. Changes to this policy 12. Contact us

1. Who we are

Optic Vault Marketing ("we," "us," "our") is a digital marketing agency based in Miami, Florida providing website design, automation, CRM, SMS marketing, and Google Business Profile services. This Privacy Policy explains how we collect, use, and protect information when you visit opticvaultmarketing.com, fill out a form, call us, text us, or become a client.

2. Information we collect

Information you give us

Name, email, phone number, business name and city when you submit a form or request a free audit.
Service interest, industry, and any details you share about your business.
Payment information (collected and processed by our payment processor — we do not store full card numbers on our servers).
Content you provide for your website, automation flows, or SMS templates.

Information collected automatically

IP address, browser type, device type, operating system, referring URL, and pages visited.
Cookies, pixels, and similar technologies used to measure site traffic and improve performance.
Phone call metadata if you call our business line (date, time, duration, caller ID).

Information from third parties

Google Analytics aggregated traffic data, Google Business Profile insights, Meta Pixel ad performance data, and TikTok analytics — only in aggregate, never personally identifying.

3. How we use information

Deliver the services you requested (free audits, mockups, automation setups, GBP work, etc.).
Communicate with you by email, phone, and SMS about your project, account, and service updates.
Process payments and send invoices.
Improve our website, services, and marketing.
Comply with legal obligations and protect against fraud.

We do not sell personal information.

4. SMS, calls, and missed-call text-back

If you submit a form, request a quote, or become a client, you consent to receive calls and text messages from us at the phone number you provide. Standard message and data rates may apply. You can opt out of SMS at any time by replying STOP to any text from us; reply HELP for assistance. We honor opt-outs within 24 hours.

For clients using our missed-call text-back, appointment-reminder, review-request, and rebooking automations: you (the client) are the sender of those messages to your customers. You are responsible for collecting valid consent from your customers under the TCPA and CTIA guidelines. We provide compliant message templates, opt-out handling, and quiet-hour controls; you provide the consented contact list.

We share information only with:

Service providers who help us run the business — hosting (Netlify), email (Google Workspace), SMS/voice (Twilio), payments (Stripe), analytics (Google Analytics), CRM (HighLevel/GoHighLevel), AI image generation (Higgsfield, where applicable). Each is bound by a Data Processing Agreement.
Legal authorities when required by subpoena, court order, or applicable law.
An acquirer in the event of a merger, acquisition, or asset sale — with notice to you.

6. Cookies and analytics

We use essential cookies to make the site work and analytics cookies (Google Analytics) to understand how visitors use it. You can block cookies in your browser settings; some site features may not work without them.

7. Data retention

We retain information as long as needed to provide services, satisfy legal obligations, resolve disputes, and enforce agreements — typically 7 years for billing and tax records. You can request deletion of personal data not subject to a legal retention requirement (see Your Rights, below).

8. Security

See our Security page for details on how we protect data — encryption in transit and at rest, access controls, vendor due diligence, and incident response. No system is 100% secure; we use commercially reasonable safeguards.

9. Your rights (CCPA, GDPR, Florida law)

Depending on where you live, you may have the right to:

Know what personal information we hold about you.
Request access, correction, or deletion.
Opt out of the sale or sharing of personal information (we do not sell).
Withdraw consent for marketing communications at any time.
Lodge a complaint with a supervisory authority.

To exercise any right, email team@opticvaultmarketing.site. We respond within 30 days.

10. Children's privacy

Our services are for businesses and not directed to children under 13. We do not knowingly collect information from anyone under 13. If you believe we have, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of the site after changes means you accept the revised policy.

12. Contact us

Questions about this Privacy Policy or your data?

Optic Vault Marketing
Miami, Florida
Email: team@opticvaultmarketing.site
Phone: (786) 406-0701